BOLETINES CIUDADANOS 2025
- Resultados PQRSF 2024
- Resultados ORC 2024
- Canales de atención ORC
- Carta de trato digno borrador 2025
CITIZEN NEWSLETTERS 2024
- Tips for citizen service
- Situaciones que pueden constituir discriminación
- El poder de lo que no decimos: Comunicación no verbal la clave para conectar con los ciudadanos
CITIZEN NEWSLETTERS 2023
- Email for receiving PQRSDF
- Nondiscrimination
- Citizen attention channels of the Military Industry
- Differences between Indumil and the DCCAE
- PQRSDF MANAGEMENT INFORMATION FOURTH QUARTER 2022
- Importance of answering phone calls!
- What is the virtuous triangle?
- Virtuous triangle and results
CITIZEN NEWSLETTERS 2022
- STEP BY STEP UPLOAD RESPONSES IN SYNERGY
- MECHANISMS FOR INTERACTION WITH CITIZENS
- WHAT IS ACCOUNTABILITY?
- PQRSDF REPORT BULLETIN
- MODIFICATION OF DECREE 491 OF 2020
- BULLETIN CITIZEN PARTICIPATION!
- IMPORTANCE OF TIMELY RESPONSES
- GOOD PRACTICES FOR CITIZEN ATTENTION!
- RIGHT TO EQUALITY AND NON-DISCRIMINATION
- NON-DISCRIMINATION SEAL
CITIZEN NEWSLETTERS 2021
- FIRST REPORT-THE ABC OF DECREE 491 OF 2020
- STEP BY STEP UPLOAD RESPONSES INTO THE E-SYNERGY DOCUMENT MANAGER
- TERMS FOR ATTENTION TO PQRSD REQUIREMENTS
- SERVICE AND CITIZEN PARTICIPATION POLICY
- STEP BY STEP TO UPLOAD ANSWERS IN SYNERGY
- TIPS FOR GOOD CARE OF CITIZENSHIP
- HUMAN TALENT PROCESS
CITIZEN NEWSLETTERS 2020
- THE ABC OF DECREE 491 OF 2020
- ACCOUNTABILITY VALIDITY 2019-2020
- ATTENTION TO PQRSD REQUIREMENTS
- MECHANISMS FOR INTERACTION WITH CITIZENS
- COVID-19 PREVENTION MEASURES
- ATTENTION TO PQRSD REQUIREMENTS
- INTER-INSTITUTIONAL NETWORK OF TRANSPARENCY AND ANTI-CORRUPTION – RITA
- MANAGEMENT PROGRESS - CITIZEN CARE AND ANTI-CORRUPTION PLAN 2020
MAGAZINE I SERVE MY COUNTRY Video link: https://www.youtube.com/watch?v=eahrz72FJoE&feature=youtu.be
ANONYMOUS RESPONSES AND CITIZEN OVERVIEWS 2020
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